I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is not acceptable. Please consider this message as receipt of your email. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Join the 1,633 people who've already contributed. Atruchecks T&C apply found at www.atruchecks.com. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Your experience matters. So day 2 for non vaccinated is supposed to be a PCR. Here are 8 tips for writing great reviews. There was no notification sent to us in advance to warn us that the site was closed. What a ridiculous service. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Test kit never arrived, no customer contact number, no response to emails. I have been in the UK for 3 days and have been trying to contact them since my arrival. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. We often link to other websites, but we can't be responsible for their content. I think this is the legal action being taken mentioned on trustpilot! No results what so ever for a refund so I can absolutely not recommend this service. 2023 Trustpilot A/S. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. The results were also quick to arrive. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. We also offer home or workplace visits by a qualified nurse. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Verification can help ensure real people write reviews about real companies. Required on or before day 2 entry to the UK. Bought a test, paid 26 for it to arrive quickly. 3. Where is the justice in all of this?? Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. How many stars would you give atruchecks.com? Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Companies can ask for reviews via automatic invitations. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. They help you relax. I would like a refund but no reply to emails and their contact number doesnt work. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Despicable people. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Join the 1,619 people who've already contributed. Guaranteed Results next day. Nothing arrived. very bad customer service This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Never received any other emails despite emailing them every 24 hrs. I waited for 3 hours at their site. How many stars would you give atruchecks.com? Customer service is non existent and the c9mpany cannot be trusted. We promise to answer all queries at the earliest convenience. Covid19 testing, Coronavirus testing. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Scrambled to book a test at Edinburgh Airport. Confidential results In short, would NOT recommend the company. Still nothing. How do I add more than one test to the basket? Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Total conman Atroshi. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Results are next day before midnight. Find out how we combat fake reviews. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. I purchased Day 2 & 8 tests and I have never received them. Your experience matters. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. It appears they forgot to send a follow up instructions. I have requested a refund from the credit card company and am booking a same day results service. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. I have now read hundreds of reviews describing similar experiences. You will receive an email from us updating you on your results. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. Anyone can write a Trustpilot review. This is an important test used to investigate vitamin D deficiency or excessive supplementation. All reviews since June . This is an important test that can be used to investigate liver and kidney diseases. Note: If an organic review is flagged to us as fake, but the reviewer . !Ordered Day 2 and 8 tests. Had to go for an expensive express test. Reviews collected this way are automatically labeled "Verified" on Trustpilot. | Read 681-700 Reviews out of 1,532 Please avoid for your own sake. | Read 141-160 Reviews out of 1,532 Boots don't answer the phone. For example, CS00893971. Massive scam company. Would select zero stars if possible. Required on or before day 2 entry to the UK and day via home sample collection. Avoid. Companies can ask for reviews via automatic invitations. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Atruchecks's kits failed to show, but there's been no refund. Ordered covid tests. are much reduced. On my complains got auto emails. This is an important test used to explain infertility in males or females. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. How many stars would you give atruchecks.com? Find out how we combat fake reviews. My husband and I needed Day 2 tests for our return to the UK. | Read 41-60 Reviews out of 1,531 Here are 8 tips for writing great reviews. My Day 2 Test, for which I paid over 50, never arrived. Avoid! No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Health and lifestyle check. I paid 121.99 including postage. I have received no response to several requests for a refund. They are scammers and should be removed from the Gov.uk website. 16 tests included. Seemingly the worst of the worst in a bad industry. i BOUGHT AND PAID FOR A DAY 2 pcr test. Here are 8 tips for writing great reviews. Join the 1,619 people who've already contributed. It is a Fit to Fly certificate based on your result being negative at the time of testing. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Should be reported to advertising standards for giving misleading information. If visiting a partner clinic is difficult for you. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. No replies to emails or phone calls. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The software is dreadful. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. You're employed by or work for, or. We use dedicated people and clever technology to safeguard our platform. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. How many stars would you give atruchecks.com? cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. I emailed Atruchecks but am yet to receive a reply. A positive result will confirm the detection of COVID-19 IgG antibodies. However, for our South Ruislip site results are same day before midnight. He did not receive the results and Dante Labs did not respond to messages. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Avoid at all cost. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Atruchecks did not respond to a request for a comment. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. How many stars would you give atruchecks.com? I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. It goes against our guidelines to offer incentives for reviews. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Verification can help ensure real people write reviews about real companies. It goes against our guidelines to offer incentives for reviews. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. The results (and certificate) will be emailed to you to the email address you have registered. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. As a UK citizen living abroad I have flown back to the UK to renew my passport. This company is a fraud. All rights reserved. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. From TrustScore to star rating. 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