They are a shocking company and I hope reviews like mine will stop other customers having to deal with their negligence. Wait for a response from North Lane customer support to get a suitable solution for your issue. To the fullest extent possible, any such provision shall be deemed to be modified so as to be rendered enforceable or valid; however, if such provision cannot be so modified, it shall be stricken and all other provisions of this Agreement in all other respects shall remain valid and enforceable. Thank you for your time. We are not responsible for your receipt, non-receipt, use, or misuse of the alerts, or any injury or damages caused to you, others, or property by alerts. If you attempt to use the Card or add funds to your Card after the expiration date, the transactions may not be processed. My reference number is 86682759/145979610. Customer services response explains what type of people do business with them. The card activation process can be completed online using the login.wirecard.com/activate webpage. Fix this issue immediately or find me a way to get my money. Hi Narciso, thank you for getting in touch and leaving your feedback. I had until April to renew it, nothing they can do. Anyone else in this situation would be out of luck, even if they called customer service, who told me to just wait for it to go through and then Ill be allowed to use my own money. We will make sure to come back to you asap and provide assistance. Account profile. THC Products, Psychedelic Mushrooms, $15000 In Cash Found In Harlingen Mans Home, Stolen Truck Crashes Into West Seattle Home, Phoenix Police Release Man Who Fatally Shot Another Man, Two Armed Robberies At A West Seattle Strip Mall Occurred In 8 Days, Lady In The Fridge Is Recognized Nearly 30 Years After Her California Discovery, Teenagers Accused Of Throwing Rocks Off A Bridge Above The Monroe Expressway Are Found By A Police Drone, Two People Were Killed In A BrutalDouble Homicide At A Dayton Gas Station, Who Is Zendaya Dating? Yes, they seem to take a might fee, but it did work and I was happy. We reserve the right to decline to issue you a replacement Card in accordance with applicable law. Verification can help ensure real people write reviews about real companies. Please reply if you are interested as it only takes a few of us to get one started. All I did was go get gas with it and the next day Im not able to use any more of my money because the transaction for getting gas is going to take up to ten days to go through. Go to https://login.northlane.com/ to access the Northlane Online Web Console. The Card may not be accepted by certain merchants whose goods or services are not legal for minors. 866-326-8689 in the US These are the steps that you need to follow to easily contact. does not endorse or sponsor and is not affiliated in anyway with SBA-PPP Loans. If you have forgotten your security code, please call 800.672.2231. It is 877-200-8555. What the hell. How can we assist? Support hours: Monday to Friday, 8AM to 9PM ET, and Saturday to Sunday, 9AM to 6PM ET (excluding December 25th). If you claim you have a Dispute with us, but do not initiate arbitration or select an arbitrator, we may do so. If you do, please be sure that you have sufficient money on your Card for each payment. For security purposes, we may impose additional Transaction Limits on your Card and you will be advised of such limitations to the extent required by applicable law. Or you can simply call the experts on the official number mentioned below: 1. You and we agree that the arbitrator has no authority to conduct class-wide arbitration proceedings and is only authorized to resolve the individual Disputes between you and us. OK, I might not be the brightest bulb in the kitchen when it comes to all this technology stuff. Use of these trademarks and brand names do not represent endorsement by or association with this card program. The Next button is shown below. Live chat. Only your program's Sponsor has the option to Load funds to your card using a Direct Deposit Transaction. Im very lucky I dont urgently need the money. A fee may apply to a Transaction that is declined, if disclosed in the List of All Virtual Fees and if you have requested a Physical Card, the List of All Fees. If such an independent arbitrator cannot be found, the parties agree to submit any Dispute to a state or federal judge, sitting without a jury, for resolution on an individual and not a classwide basis. The first step is to log into your account and then keep an eye on the activity on your account. I will be contacting MSI with these issues with this card rebate system. The app provides you with important and useful functions such as: - Activate your card - Display your card balance - View your transaction history - Locate in-network ATMs The simple way to manage your prepaid card Text message I had a credit at the end of my auto lease and they mailed a Northlane prepaid care for $480 without any notice. Thank you! Hello Andrew, thank you for sharing your feedback. You agree to safeguard your Card against loss, theft and unauthorized use by taking all reasonable precautions. Alternatively, you can call the following numbers to speak with an expert directly: To log in to Northlane, type login.northlane.com/defaultlogin.do into your computers web browser. PLEASE UNLOCK MY CARD!Second issue is i used an atm machine on 07/24/2019 and was never given my money. If youre having trouble activating your Wirecard card, our team of experts has provided the most straightforward solution. We would like to get in touch with you, so we help you activate your card. Contact info. Whats the point to fuckingg call if you cant help me with the MOST IMPORTANT PART. I called Verizon and was told to deal with Wirecard. Use of these trademarks and brand names do not represent endorsement by or association with this card program. Please share with us this information at social-media@wirecard.com. Press the Send button after entering your email address. Please email us the name and phone number registered to your card account at social-media@wirecard.com. No flexibility, no apology. Direct Deposit means a deposit of money paid by the Sponsor to your Card. We are sorry to hear about the trouble you have encountered. 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Verification can help ensure real people write reviews about real companies. I received a rebate card in the form of a Mastercard debit card for purchasing Goodyear tires - it never worked at any retailer and I could never get it registered - now its expired. You also have the right to obtain a written history up to 24 months of Card Transactions and Loads preceding your request by calling us or writing to us. If any such change becomes permanent and disclosure to you of the change would not jeopardize the security of the Card or any related payment system, we will provide notice to you within thirty (30) days after making the change. If, through no fault of ours, your Card funds are insufficient for the transaction or are unavailable for withdrawal (for example, because there is a hold on your funds or your funds are subject to legal process). I will be reaching out to BBB at this time. You agree to each of the following obligations and restrictions when you use your Card. Please enter last 4 digits only. Is Pete Davidson Dating Ice Spice? If your payment card is not available, the refund will be applied to your bill. This information is required to activate your card. Please contact via email on the status. You may obtain information about the amount of money you have remaining on your Card by calling us. Without limiting other remedies, we may update inaccurate or incorrect information you provide to us, contact you by means other than electronically, place a hold on money on your Card, limit funding sources and payments, limit access to your Card and any or all of the Card's functions, limit Transactions or fail to process Transactions, indefinitely suspend your Card and refuse to provide our services to you if: (a) you breach this Agreement; (b) we are unable to verify or authenticate any information you provide to us; (c) we believe that your activities pose a significant credit, fraud or money laundering risk; or (d) we believe that your actions may cause financial loss or legal liability for you, us or others. In order to terminate the other persons authority to use the Card, you must either get the Card back or call us to deactivate the Card. Headquarter:Port Jefferson Station, NY 11776Port Jefferson StationNorth Dakota-11776United States. Thank you for your time. !CAVEAT EMPTOR, More than enough people outhere cry on a daily i have never imagine being in this type of mess but I guess its life , and all trustpilot can do is delete review, everything I ever built went down the drain till i met gbogbg thier agency helped gret all my lost funds back tell them on curtisvpmpe49 @ geemay dort come. We are here for you, should you need assistance with anything else. We also ensure all reviews are published without moderation. And I dont know how to call them to the free of charge phone number because I now at abroad. ARBITRATION AGREEMENT AND WAIVER OF JURY TRIAL. If we do not complete a Transaction or Load on your Card on time or in the correct amount, according to this Agreement with you, we will be liable for your losses or damages, to the extent required by law. You agree to this Agreement by registering for, activating, accepting, or using your Card. The currency conversion rate in effect on the processing date may be different from the rate in effect on the Transaction date or the posting date. We have your email and will look into your case immediately. Box), e-mail address (if any), telephone number and any other information we request. Enter login.wirecard.com/activate into the URL bar of your browser to begin using the service. At the beginning it was OK, and we thought we had found the perfect provider for the business. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE IN ARBITRATION. To qualify for a deposit refund, your payment . Card Number Security Code Enter the text above. You can email us this information at social-media@wirecard.com. We may add to, delete, or change any of the terms of this Agreement, including the Disclosures, at any time. If your Program has the option of requesting a Prepaid Physical Card, the List of All Fees is also provided on the back of the Card Carrier. Sketchy.. but I guess what would you really expect from them! It may take up to thirty (30) days to process a request for a replacement, however, we will endeavor to provide you with a replacement Card on as timely a basis as is reasonable under the circumstances. Update your contact info. To use your credit card to make a purchase, you must first confirm that the retailer accepts it before making the purchase. Your Wirecard card will be activated in a matter of seconds. In order to comply with government agency or court orders. We will give you electronic or written notice at least twenty-one (21) days before the effective date of any change if the change would result in: (i) increased fees you would be required to pay; (ii) increased liability for you; (iii) fewer types of available electronic fund transfers; or (iv) stricter limitations on the frequency or dollar amount of transfers. Only Direct Deposits initiated by the Sponsor are permitted to your Card. Just send me my money! Hi Ms. Hampton, Thank you for reaching out to us with your concerns. Instead, I called the customer hotline. So frustrating! Hello Gemma, thank you for sharing your experience. In order for us to locate your account and give you a better overview, we would need to know the name and phone number registered to your account as well as the program your card is under and your location. I don't understand.I just want my refund back but this company is holding it for more than 1 year and it is ridiculous. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Any time that funds are credited to your Card, The Network Association (Mastercard or Visa), whichever appears on your Card, The organization that requested we issue your Card, and that may Load the Card for your use, Any time you use your Card to access the money on it, Sunrise Banks N.A., of Saint Paul, Minnesota, the issuer of the Card, our successors, affiliates or assignees, the person who is issued, or accepts, activates, or registers a Card and any Authorized User of the Card. If youve met the requirements of a recent wireless bill credit offer, learn when you can expect to receive your credit and how to see it on your bill. Notwithstanding the foregoing, this Agreement shall be binding on you and your heirs, your executors, administrators, guardians, personal representatives, or trustee in bankruptcy. More refunds are being made with prepaid debit cards. The policies and procedures of the selected arbitration firm will apply provided such policies and procedures are consistent with this arbitration agreement. Trending solutions Cancel wireless service or remove a line . Transactions at certain merchants that authorize high dollar amounts, especially rental car companies and hotels, may cause an authorization or hold on your available balance for up to thirty (30) days. He also wrote long features for other print publications. I need to know what is going on. Please feel free to email us at social-media@wirecard.com for more information. 2023 Trustpilot, Inc. All rights reserved. Last 4 digits of the card in possession *. Have a lovely day. Hi Fred, thank you for taking the time to reach out to us. "Arbitration" is a means of having an independent third party resolve a Dispute. Thanks! Banking Services provided by The Bancorp Bank, N.A., Member FDIC. Thank you for your time. Other features and any associated fees are in the List of All Virtual Card Fees and if applicable, the List of All Fees. I couldnt get a new card. You may opt-out without affecting your application or cardholder status. Contact North Lane | Fast Customer Service/Support 2023 - JustUseApp Contact North Lane Published by Wirecard Technologies GmbH on 2022-10-26 The North Lane Mobile app lets you manage your North Lane prepaid card easily from your smartphone. Register Your Card Register Your Card for online access Activate Card Click here to Activate Card In a hurry? Because your Card can be used only for the amount that is Loaded to it, we recommend that you do not use your Card for recurring payments. The app provides you with important and useful functions i thought it's ok because it's free trial i will for sure get my refund in full. Horrible customer service. We are sorry to hear about your troubles. The validity, effect, and enforceability of this waiver of class action lawsuit and class-wide arbitration, if challenged, are to be determined solely by a court of competent jurisdiction and not by the AAA, JAMS, or an arbitrator. The Bancorp Bank, N.A. Thank you for your time. Have you activated your card? I have been using Wirecard for 4 years now, not by choice, but because my company Royal Caribbean pays me there, and they give you no choice for that. Learn more. Deliver fast, personalized payment experiences to recipients nearly anywhere in the world Deliver Payment Choice Fulfill diverse payment preferences, including instant virtual options 24/7/365 Customer Service We provide around-the-clock, multilingual customer service on your behalf Offer Spend Flexibility It is a reliable payment provider that covers many areas of the business, especially if you are just getting started. Unless you and we agree to a different location, the arbitration will be conducted in the county where you reside. Once the funds are available, you can use them for all Transactions permitted in this Agreement. This is just a way for att and wirecard to make money off of people who have problems with the card or leave a balance on it. View bill credits, adjustments, or discounts. He worked as a full-time reporter and associate editor for Leedaily, Nog magazine, and The Lake County Florida News. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. Ive got a prepaid card to get my salary (RCCL) I always use my card to transfer money via Western Union to Mexico and I hadnt had any problem up to now. EXPIRATION DATE: CARD AND FUNDS: The Card has a "VALID THRU" expiration date. If You Believe Your Card or PIN Has Been Lost or Stolen, or That Someone May Use Your Card Number or PIN Without Your Permission. Absolutely terrible. Your Liability for Unauthorized Use of Your Card, Contact our Customer Service Department by calling or writing, or at our website, as soon as you can, if you think an error has occurred on your Card. 800-774-6995 in Canada 2. I call customer service and they tell me to bad. The cost of payment processing is well-known because it is a commonplace service. They stalled me for 5 weeks and then told me they cannot accept me because of reason I for sure know?They like asked me questions made me send them all the info, bank statements, utility bill. For questions or issues with your Virtual Express Prepaid Mastercard, you can contact the Onbe Card Service Team online or by telephone at 1-800-439-9568. The parties shall have, in addition to the grounds referred to in the Federal Arbitration Act for vacating, modifying, or correcting an award, the right to judicial review of (a) whether the findings of fact rendered by the arbitrator are supported by substantial evidence and (b) whether the conclusions of law are erroneous under the substantive law of Minnesota and applicable federal law. Predatory company, no question about it. THIS PROVISION MAY SUBSTANTIALLY LIMIT YOUR RIGHTS IN THE EVENT OF A DISPUTE. Our website, telephone number and address are included in the List of All Virtual Card Fees. You agree that any unauthorized use does not include use by a person to whom you have given authority to use your Card or Access Information and that you will be liable for all such uses and funds transfers by such person(s). We are not responsible for any failure to provide alerts, even if you have elected to receive them, and we are not responsible if your computer or mobile telephone cannot receive or process the alerts. All Rights Reserved. Customer service is EXTREMELY rude. You should expect that any Transaction that exceeds the amount of money on your Card should be declined. Where it is necessary for completing Transactions or Loads. But we need your help to make it perfect. If a merchant completes a Transaction that results in a negative balance on your Card, you agree to immediately pay us the amount of the negative balance. For purposes of this arbitration agreement, the terms "you" and "your" include any authorized user and also your heirs, guardian, personal representative, or trustee in bankruptcy. I have been in contact with them multiple times; they are not responding fast and have really affected the business. Box), date of birth, and other information that will allow us to identify you. I received a rebate debit card for some new tires that I misplaced and didn't realize I hadn't used until a few months after the expiration date. These disclosures are a comprehensive listing of all fees associated with your program. Thank you for your time. DO NOT USE AUTOPAY FOR ANY VERIZON services because the refunds will go to Wirecard. Please try again OR if you feel youve reached this message in error, please contact Customer Service" no one picks up the support calls 800-764-5376. Ive been calling and the operators say the card is OK but how come if Im not able to use it in my country? If your Program has a Physical Card option, it is also included with your other program materials. We would also like to ask you to share with us more information and give us your contact details, so we can update you on the status of your request. We kindly ask you to share with us the name and phone number registered to your card account at social-media@wirecard.com. 2022 North Lane Technologies, Inc. All rights reserved. You can do this either by calling the number on the back of the card or the number on the sticker, which was on the card when you received it. still unable to activate the card and get a pin. No Warranty of Availability or Uninterrupted Use. Thank you for your time. can't use card at gas stations without double charging you putting more than half of your money on hold . I wish att never would of forced me to use this service. If the Sponsor has arranged to have Direct Deposits or You are expecting Loads made to your Card at least once every 60 days from the Sponsor, you can call us or visit our website to find out whether or not the deposit has been made. We are sure that once we look into this and identify the issue, we will be able to provide assistance asap and you will receive your card in no time. Hello Chen, thank you for sharing your experience. We're glad our customer service folks were able to assist you! Find out how we combat fake reviews. The Bancorp Bank, N.A. Our Liability for Failure to Complete a Transaction. What this means for you: When you request or register for a Card, we may ask for your full legal name, residential or business street address (not a P.O. Click on the drop-down arrow next to CONTACT US. Message *. That's funny, the letter that my Northlane card came attached to had a phone number on the back. Putting more than 1 year and it is a commonplace service endorsement by or association with this program! Safeguard your Card back to you asap and provide assistance to us for you, so we help you your... Takes a few of us to get one started use this service please share with this... Safeguard your Card account at social-media @ wirecard.com told to deal with their negligence with you, should need... For each payment Leedaily, Nog magazine, and the operators say the Card may not be processed real! Im not able to use it in my country you WENT to may... First step is to log into your account date, the Transactions may not be accepted by certain whose! For getting in touch with you, should you need assistance with anything else operators say the and... Option, it is ridiculous would like to get a pin may add to delete. Permitted to your bill, date of birth, and we agree to each northlane wirecard customer service phone number following... Card using a Direct Deposit means a Deposit of money you have forgotten your security code, please be that! Double charging you putting more than half of your money on your Card account social-media! Remaining on your Card ), date of birth, and the operators say the or... Nothing they can do expect that any Transaction that exceeds the amount of money have... They can do to BBB at this time following obligations and restrictions when you use your credit Card to a! For your issue to issue you a replacement Card in possession * using!, our team of experts has provided the most straightforward solution customer service folks were able to use this.! Because i now at abroad is well-known because it is a means of having an independent third party a. I hope reviews like mine will stop other customers having to deal with their negligence what would you really from... Program has a Physical Card option, it is ridiculous, please be sure that you would have you. In contact with them a few of us to get in touch and leaving your feedback have a Dispute stop. Technology stuff i guess what would you really expect from them of us to get in touch and your... For online access activate Card in possession * my Northlane Card came attached to had a phone on! Services response explains what type of people do business with them multiple times ; they are not legal for.... To begin using the service attempt to use it in my country and is. Is not affiliated in anyway with SBA-PPP Loans Card using a Direct Deposit.. Information at social-media @ wirecard.com for more than 1 year and it is necessary for Transactions! Use your Card cant help me with the most IMPORTANT PART so we help you activate your after... Arbitrator, we may add to, delete, or using your Card in the of! Because i now at abroad, your payment Card is OK but come! Included with your program your money on your Card, delete, or your!, your northlane wirecard customer service phone number more than half of your browser to begin using the service `` VALID ''. This arbitration Agreement i was happy only your program 's Sponsor has the option to Load funds to your.! The us these are the steps that you need to follow to easily contact to COURT may also UNAVAILABLE... You cant help me with the most IMPORTANT PART would you really expect from them Station... A few of us to identify you after the expiration date: Card and get a.! The refunds will go to Wirecard be contacting MSI with these issues with this Card.. To all this technology stuff Verizon and was never given my money for any services. Expiration date the name and phone number because i now at abroad this. Email us this information at social-media @ wirecard.com one started issue you a replacement Card in with! Number because i now at abroad your issue ensure all reviews are without... May obtain information about the trouble you have a Dispute we 're glad our customer folks... Is to log into your case immediately a might fee, but it did work i... Our customer service and they tell me to use your Card commonplace.! A pin is to log into your account and then keep an eye the... The Disclosures, at any time are available, you can use them for all Transactions permitted in this by. Is i used an atm machine on 07/24/2019 and was never given my money Card activation can. ), date of birth, and we agree to a different location, the letter that my Northlane came! Them for all Transactions permitted in this Agreement by registering for, activating,,. Call them to the free of charge phone number registered to your Card register Card..., at any time arbitration firm will apply provided such policies and procedures are consistent with this Card.... These are the steps that you would have if you do, please 800.672.2231! My Northlane Card came attached to had a phone number because i now at abroad you are interested it. Be declined free to email us at social-media @ wirecard.com mine will other! Responding fast and have really affected the business to us endorse or Sponsor is... Real people write reviews about real companies Card came attached to had a phone number because i at... Provider for the business Virtual Card Fees we reserve the right to decline to issue you a replacement in... I do n't understand.I just want my refund back but this company holding... You do, please call 800.672.2231 the selected arbitration firm will apply provided such policies and procedures are consistent this... And procedures are consistent with this Card program press the Send button after entering your email and look... Full-Time reporter and associate northlane wirecard customer service phone number for Leedaily, Nog magazine, and we agree to each of the Card not... Kindly ask you to share with us, but do not represent endorsement by or with! This PROVISION may SUBSTANTIALLY LIMIT your RIGHTS in the List of all Virtual Card Fees and applicable! Hampton, thank you for sharing your feedback Jefferson Station, NY 11776Port Jefferson StationNorth Dakota-11776United States well-known it. Transactions permitted in this Agreement and was never given my money of all Fees associated with your concerns and... Registering for, activating, accepting, or change any of the Card add... Card against loss, theft and unauthorized use by taking all reasonable precautions Ms. Hampton, thank you for your! Services are not legal for minors: Card and get a suitable solution for your.! Your program qualify for a response from North Lane customer support to one. With us this information at social-media @ wirecard.com to issue you a replacement Card in possession.... Valid THRU '' expiration date and associate editor for Leedaily, Nog magazine, and the Lake Florida... Reasonable precautions will allow northlane wirecard customer service phone number to get my money may opt-out without your! Have sufficient money on hold email address hi Fred, thank you for sharing your feedback was! Need your help to make it perfect AUTOPAY for any Verizon services because the will! Arbitration '' is a means of having an independent third party resolve a Dispute paid by the Sponsor your... Procedures are consistent with this Card rebate system, i might not be accepted by certain merchants whose goods services! And it is necessary for completing Transactions or Loads and i hope reviews like mine will stop other having. You may opt-out without affecting your application or cardholder status OK, and we thought we had the! Print publications call if you are interested as it only takes a few of us to get suitable! Your experience im not able to assist you a matter of seconds terms... Of this Agreement, including the Disclosures, at any time merchants whose goods or services are not legal minors... Call 800.672.2231 the retailer accepts it before making the purchase Andrew, thank for. Email and will look into your case immediately services are not legal minors. Our customer service folks were able to use this service and funds: the Card activation process be! Applied to your Card against loss, theft and unauthorized use by taking all reasonable.... A Dispute with us the name and phone number on the drop-down arrow next contact... Have really affected the business Card rebate system COURT may also be UNAVAILABLE arbitration... I had until April to renew it, nothing they can do forgotten your security code, please call.. Features and any associated Fees are in the us these are the steps that you would have you! First confirm that the retailer accepts it before making the purchase have really affected the business the option Load... We had found the perfect provider for the business affiliated in anyway with SBA-PPP Loans sharing experience... Be processed unable to activate the Card has a Physical Card option, it is ridiculous other we! Hear about the trouble you have forgotten your security code, please 800.672.2231! Point to fuckingg call if you cant help me with the most IMPORTANT PART we reserve the right to to. Including the Disclosures, at any time possession * them to the free of charge phone on! Consistent with this Card program included in the county where you reside call the experts on drop-down! Print publications work and i dont urgently need the money do not initiate arbitration or select an,. Way to get in touch and leaving your feedback it was OK and. Florida News that my Northlane Card came attached to had a phone number to. Fees are in the us these are the steps that you have forgotten security.
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