Did you cancel travel during COVID? Find outmore about where to go for consumer help. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. - After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. READ MORE: New twist for business owners who accused tradie of theft. Now loding complaint with office of fair trading!! She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. If a business breaks the consumer law when selling tickets, we can investigate. "I hope all regulators look at what's happening here," she said. We focus our work on issues that can result in widespread harm. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Never miss a story! Your information helps them assess which consumer issues are causing greatest harm. . Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. Ripoff Report Needs Your Help! You can submit a report to the ACCC to help us understand where there are problems. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Scalping, postponed events and cancellation. "When we engage, we tend to see improvements in behaviour.". A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". "I saved up for about two years so I could do an epic world trip for Harry's tour. Contacted them and waited 2 months for a reply. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Special mention to Elliott for helping me so quickly. Selling a ticket privately for more than their original price (often called scalping) is legal. "I was devastated, I just cried all night," Ms Davison said. A copy of a notice from the examination body, school, college, university confirming the change of date. Sophie has booked seats to an upcoming concert. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter What are Refundable Tickets? Companies can ask for reviews via automatic invitations. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Appalling and hope that I never have to use ticketek ever again. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. They rapidly charged my credit card, then didn't provide the tickets. For weeks, she feared she was getting the run-around. attach a copy of any supporting relevant documentation, such as a receipt or invoice. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. (Pic by Jackie Jet). Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 I can not believe in this day and age HOW BAD this company is. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). All rights reserved. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Then they refused to refund my money! A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. We accept reports where people consider a business is doing something they shouldnt do. Complaint forms all elicit the same lame form letter. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. If you paid by credit card, you can also check with your bank about chargeback options. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". Consumers should never transfer cash into a ticket sellers bank account. "It was our daughter, our only daughter's, 16th birthday. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. If I could give ticketek a 0 I would!!! The diehard fan said Ticketek owed her a refund. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Buying from resale sites can be risky and more expensive. Where you cannot provide evidence that the person affected is within the. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. A concert was cancelled and the they said they would refund me now they say a store credit. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. If tickets are on sale before the official date, they might be fake. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. an event beyond human control, such as a natural disaster interrupting the event. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. If they can't agree, the referee can make a binding decision. not getting a ticket or getting a fake one. A copy of the letter requiring Jury Service. Data from these reports informs what we investigate and what enforcement action we may take. Like. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Anyone can make a report to the ACCC about a false or misleading claim. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. We focus our work on issues that can result in widespread harm. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. It doesn't act on behalf of individuals and can't investigate every complaint. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. Afterpay What is Google Pay? Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. Some ticket resale sites can look similar to official ticket sites. For all Queensland and New South Wales matches please call 1300 364 001. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. I replied and asked for a direct line or email address to speak to management/no reply since. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. There is no phone number, only an email which does not get answered. Ask your bank or credit card company what it is. Viagogo said in a statement that it offered a high standard of customer. There is a time limit on getting a chargeback. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! READ MORE: How a young man with humble beginnings bought 43 homes. System is impossible to use, does not provide any hint of helpful advice or service. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. They can provide you with information about your rights and options. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. Find out how we combat fake reviews. etc. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Adverse weather with no Government Agency warnings not to travel. Some ticket resale sites can look similar to official ticket sites. A copy of the travel warning from the Government Agency. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. That was on November 11 - 96 days ago - according to Mrs Gillett. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. Please be patient with us, we will reply as quickly as we can. "If you go through all their rules, it says if you have COVID don't come to the cricket.". 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