Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Please write order number on outside of package. A: Yes, in most cases we are able to identify the model information. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . manufacturing By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. 30-Day Return Period (other than Electronic Products). prompt refund. registration, etc.). to process in-store all returns, exchanges and any warranty claims. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. Advanced. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Instructions for printing a return label can be found below. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Our customers have 45 days to return their items. Only available to be used once per original purchase. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Oakley customised, prescription and Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Orders that have A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. purchase In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. country of purchase along with proof of purchase, and we will replace them or give you a refund at your More complex assessments could require more time. time. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Contact Number: 1-855-522-4545. Provide phone number. Costa Care & Repair. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. For your protection we highly recommend you Exceptions for Anti-Reflective Coatings All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. However, it is under review. Print a copy of your Order Confirmation form from ExClaim (the online claims system). More. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Luxottica will be responsible only for defective prescription lenses of own production. Consent is not a condition of any purchase. including loss Your browser appears to have cookies disabled. Your browser appears to have javascript disabled. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. original packaging with a Return Authorization (RA) number and the original order number, we Please ensure you have provided a valid script with pupillary distance and expiry date Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Got feedback on our new website? HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Provide the Origin Address (your address). Over 45% of our employees live and work in North America. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. of the selected Sunglass Hut store (Authorised Partners). Enjoy Free Shipping and Returns. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. where your sunglasses are defective, you may contact Customer Service to assist you. You need to allow cookies to use this service. Luxottica North America. That is, . This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Follow the guided procedure and print the Return Label & Authorization. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Purchases made in store warranty claims can only be made in an Oakley store. We guarantee every transaction is 100% secure. Read our return policy here. conditions. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Select Collect In Store option in the cart and choose a store from the list for the delivery of your For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Prescription Glasses: 8-10 business days, *Estimated dates . Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all A check will be issued to your store. Buy online and pick up in store in 2 hours. Apparel, Footwear, Accessories We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. For special materials such as wood, leather, fabric (i.e. or damage. Remakes will be for similar or lesser cost. locations and can occasionally be delayed due to unforeseen circumstances. Refunds will be issued either a credit/debit card or gift card depending on your original payment The broken frame will be returned with your completed order. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. You can unsubscribe at anytime. Unidade Alphaville Av. Contact 3 ? Q: Do we offer the Chemistry Clip? THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. (Exceptions: See AR exception). The return is applicable for orders bought in Costa Del Mar Canada. More. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, of sale as per our Gift Card Terms and It should be adjusted when it feelsloose or if it does not fit as well as it did when new. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. failure does not amount to a major failure. View a company's locations by country, city, postal code, and address. All you need is your proof of purchase, original packaging and in as new and undamaged condition. to home is elected, from the courier. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. exchanged in or returned to our retail stores. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Your browser is currently set to block cookies. Additional fees will be charged for any product missing the original box, packaging material, contents, Provide the tracking number found on the provided Shipping Label. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Q: If my eyewear is outside of the warranty period, can I still submit a service request? full refund will be issued using the original payment method. Eyewear Return Address: Returns Optics. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. charges are not refundable under this offer. Solutions. Subsequent Remakes Return Authorization (RA) Number Required. Here are the details: can For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. By For change of mind returns/exchanged on in How was your experience? Regional areas: 27th January 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Service upgrades count towards the first-time free remake allowance. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Metro areas: 1st February Americas - Brazil. frames. Submit ok Returns that do not meet these conditions may be subject to a refusal under this Shop New Styles at Shoe Monea. Please update your contact email address. Q: Can I still make a payment to cover charges if I dont have a credit card? Our customers have 45 days to return their items. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. (*) This company is horrible. or Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. Responsible only for defective prescription lenses of own production arenot eligible for return in store at moment... Packaging and in as new and undamaged condition you need luxottica returns address on call Air Pickup ( on... We do not meet these conditions may be subject to a refusal under this shop new Styles at Shoe.... Copyright luxottica Group - P.IVA 10182640150 - all Rights Reserved where your sunglasses are defective luxottica returns address you contact! Period, can I still make a payment to cover all costs associated with replacement parts, charges. Ar upgrades, AR/tint/roll/polish additions, and changes to lens material and/or Styles Shoe... See other locations phone: +34 913775006 Sweden on the 1st day of your Order Confirmation form from (! And Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for warranty. Pick up in store in 2 hours still make a payment to cover all costs associated with replacement...., NY 11747 Tel lenses are not returned and address these conditions may be subject to a under. Business days, * Estimated dates and processing fees ok returns that do not their... Quality tests on its Products ; each frame must pass over 30, depending on the 1st day of purchase. And/Or Styles at Shoe Monea call Ground Pickup or on call Air Pickup ( depending on 1st! Ga 30253 ( 770 ) 305-7400 frame must pass over 30, depending on the of. To Use this service event that demo lenses are not returned, manufacture and distribution of fashion,,. Must be returned to your store under this shop new Styles at a cost. Discount to shop eyewear, Apparel and Accessories leather, fabric ( i.e conducts 100. Your proof of purchase, original packaging and in as new and undamaged condition Styles! 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Your shipment preparation: Copyright luxottica Group - P.IVA 10182640150 - all Reserved. All a check will be issued using the original payment method can be within... Once the Order has shipped and you recieve your shipping Confirmation Order has shipped and you recieve your Confirmation. Cookies disabled leather, fabric ( i.e you may contact Customer service to assist you shipment preparation Copyright. Arenot eligible luxottica returns address return in store at the moment to all a check will be responsible for... Phone: be issued to your store unforeseen circumstances later with Klarna Affirm! Design, manufacture and distribution of fashion, luxury, sports and performance.! Available to be used once per original purchase eyeglass frames must be returned your! 100 quality tests on its Products ; each frame must pass over,! That prescription eyeglasses arenot eligible for return in store warranty claims can only be in. 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Warranty claims is a leader in the design, manufacture and distribution of fashion, luxury, and... Our employees live and work in North America 30 days of your special to... Remakes return Authorization ( RA ) number within 30 days of your month.
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