At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. copyright 2003-2023 Study.com. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. I can thoroughly recommend its use for any type of presentation in this area of work. The Positive Definitions Game Ice Breaker Activity: 20 to 30 minutes. The M&M's challenge 1. Not much preparation needed yet so effective. Group Size:This module can be used with groups of almost any size. The following two tabs change content below. Aims: To define what bullying and harassment are and to explore their impact in the workplace. The session started off well and discussions were really focused. Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. This simple activity requires one prop: a colorful, distracting rope. How did things change when you switched from debate to dialogue? How would you define conflict management? Aims: To identify things participants have in common with each other. To explore the impact on relationships of finding common ground. If the conflict is not yet resolved, then team members can predict the end result. Those are the ones I focus on. Further, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations. This activity focuses on questioning techniques and developing the skills of listening and asking questions. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . Notes:A great follow up for this is What is Assertiveness? in Course Modules. Time Traveler Troubles is a fun roleplaying game. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. 12 chapters | Use it for both Health and Safety training and also on the PTLLS course I run. You can, however, present situations that occur often in office settings. Animals should be tiger, turtle, fox and dove. Jump to an icebreaker 1. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. 101 phrases you should never use with someone you care about, and what to say instead. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. To do the exercise, get a whiteboard or digital whiteboard and gather the group. Interesting games that are mostly new to me. Some examples: "The king could no longer walk". The activities and assessments above all help do this in various ways. This made a considerable difference to the atmosphere and energy levels within the group. Solving a riddle will require team members to work together to discuss potential solutions and will open the doors for communication. I have used this activity for over 10 years now. Thanks. and parents, but particularly for educators often in conflict with parents. Make spaces on the board for categories like causes, plans of action, and possible outcomes. 2. Such as: You canread more about this exercise and the debrief here. In groups, they were able to discuss what they heard and often the lower levels had taken in lots of detail. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. In total, allowing for discussion, we recommend allowing 25 minutes for completion. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. It nearly always creates controversy - 'Can you read that again?'. And Am I the A**hole? Notes:This exercise is best when used with a group that do not know each other very well. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. That leader has to facilitate a discussion to select five items to bring to an island. Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers Library. Teach Choice - Children need more than one strategy to solve a conflict independently. One team member starts by making a statement. At the end of the exercise, start a discussion with the whole class. Fantastically effective exercise. Notes:This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. Group Size:This module is suitable for use with groups of up to 20 participants. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. Conflict Resolution Activities | Trainers Warehouse WorkSMART: Tips for a happier, more engaged workplace Call Us: 800-299-3770Fax: 508-651-2674 Home Recent Posts Shop About Get in Touch Why? Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. Before I allow them toexamine the rope closely, I ask them to come up with a consequence that the whole group must do if they guess wrong. Aims: To define assertiveness and identify the characteristics of assertive behaviour. To identify situations where participants find it difficult to be assertive. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. Instead of letting that happen, train your employees in appropriate conflict resolution. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. Then, have the group read the story together, talk through the options, and pick next moves together as the story progresses. Just because they look scruffy doesnt mean that they may be poor. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. If you give a mouse a cookie, hes going to ask for a glass of milk. Then, give participants an issue to debate. Time:The exercise in this module can be completed in about 30 minutes. The icebreakers in this activity set the stage for working on conflict management in a group. 6. Enrolling in a course lets you earn progress by passing quizzes and exams. 5. library Rss. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. The game is more fun and useful with more time travelers, and you could even introduce parallel dimensions where time travelers live in futures based on different choices. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. The question is, which ones will work the best for your organization? Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. For more information about the great work this charity is doing to educate against racism, visit www.theredcard.org. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. I read the story and encourage delegates to take notes (perhaps after a session on speed writing). This activity uses a variety of scenarios to encourage critical thinking and, most importantly, the ability to examine a problem from multiple angles. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. In this game, developed at MIT, players focus on hidden motives, differing objectives in negotiation, and the conflicts that arise from individuals operating with their own interests in mind. Everyone should be able to work from home as many days as they like, Companies should offer unlimited holidays to everyone. 1. The Big Book of Conflict-Resolution Games - Washington State University 5. For example: "The king was an old man who could no longer walk." By teaching teams how to handle conflict in productive, professional, and respectful ways, leaders enable innovation, problem-solving, and deeper understanding and respect among colleagues. While you can do so with traditional training, games and activities are one of the best ways to handle it. - I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. It also identifies that we usually do not have such a shared vision - but that we can create one. If you are offering conflict management training, these 5 activities should be useful for you. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. Heroes | 9. And activities are one of the exercise in this area of work i run each group talk themselves... Is Assertiveness often the lower levels had taken in lots of detail has to a. 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